FAQs

How do I make an appointment?

You need to call our reservation number in order to ensure your desired spa appointment date and time.  A valid credit card is needed in order to reserve any appointments.  Additionally, it is highly recommended that you book your next spa appointment before leaving the spa to ensure your desired date and time.

Spa Vargas at Pheasant Run Resort in St. Charles: 630- 307-1100
Spa Vargas at Garlands of Barrington: 847-277-9250

When do I need to arrive at the spa on the day of my appointment?

Please arrive 10 to 15 minutes early to maximize your visit by allowing you to enjoy our aromatherapy relaxation suite. Please be aware that your service will end on time so that the next guest is not inconvenienced.

Do I need to bring any special garments?

For multiple services, we provide a comfortable robe and slippers.  For any pedicure services, please ensure that you wear appropriate clothing so that your feet and calves can be easily exposed.

Can I bring children to the spa?

To maintain our relaxing and peaceful environment, the spa facility is reserved for adults only.  No children under the age of 18 are allowed in the spa unless they are receiving services and are accompanied by a parent or guardian.

How Do We Keep Our Spa Relaxing and Quiet?

Aromatherapy is diffused to soothe the senses. No cell phone usage allowed within the spa. Our spa is a holistic environment – a sanctuary for your body, mind and spirit.

What is the cancellation policy?

A 24-hour cancellation notice is required in order to avoid a 100% service charge.  For group parties, a one week cancellation policy is required.  A credit card is required in order to hold any reservation.

What about gratuities?

Gratuities are not included in service prices.   

What method of payments are accepted?

We accept cash, checks, Visa, and MasterCard.