Frequently Asked Questions
Do I have to register to place an order?
It is not necessary to register to place an order. However, by registering, you can complete future orders more conveniently.
How do I register?
To register for Being Well, click "sign in," in the upper right corner of the site. You will then have an opportunity to make an account if you do not already have one.
Can I change or cancel my order once it is placed?
Once an order is placed, it cannot be canceled or changed; the order will ship as originally placed. Once received, the order can be returned and a credit, less shipping charges, will be issued.
Can international orders be placed online?
Orders placed on the website can only be shipped to customers in the continental United States.
Being Well neither stores nor passes your data to the credit card company.
When will my card be charged for items I order?
We will authorize a charge to your account for the full amount of your order as soon as you place your order. Your card will be charged at 9 p.m. EST for items shipped and shipping charges on your order.
When I try to place my order, I get an error message stating that there has been an authorization failure. What went wrong?
This message means your card has been declined. If you receive such a notice, please contact your issuing bank for further information.
What is your return policy?
-Return any product* in new condition and appropriate for resale within 45 days of purchase for a prompt, courteous refund.
-After 45 days, return any product* in new condition and appropriate for resale for a refund, less a 20% restocking fee.
-Items returned to Being Well after 90 days will not be accepted for return or returned to you.
*EXCEPTIONS: Copyrighted materials and HAZMAT items.
How long will it take to get my refund?
Please allow 14 days for the credit to be processed and issued once returned items are received. Funds will be deposited into your account within your credit card company's policy guidelines.
What if my shipment is damaged?
Please thoroughly inspect shipments, noting damage to cartons on the packing slip. Being Well will not be responsible for damage unless noted at the time of delivery. Please keep all packing materials until items have been fully inspected.
- Inspect your return: Make sure that all items are un-opened and in the original packaging. All pieces, parts, printed materials, and accessories must be included for the return. If your return has been opened or is not in the original packaging contact
- Include a copy of your packing slip in the return. This expedites the return process.
- Package your return to ensure no damage upon return shipment. If items are received damaged, there will be no credit issued.
How do I exchange something I purchased from Being Well?
Fill out the Exchange Form on the back of the packing slip that came with your order. Then simply follow the return packing and shipping guidelines above, including the Exchange Form with your return.